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Vehicle Security Operations Center (V-SOC) Manager

Department: Operations
Location: North America


Similarly to the enterprise and IT SOC, in the automotive industry OEMs build V-SOCs (“v” stands for vehicle) to monitor and protect their vehicles on the road against cyber-related risks and attacks.

Upstream is looking for a Vehicle Security Operations Center (V-SOC) Manager that will join our global V-SOC services group, and will plan, direct and manage Upstream's North America V-SOC functions and operations. 

This role is full-time and is based in Ann Arbor, MI.


  • Lead and manage a team of V-SOC personnel (Tech Leads and L1/L2 analysts) in Upstream’s Ann Arbor V-SOC.
  • Recruit, train, coach and mentor V-SOC analysts.
  • Contribute to strategic conversations with customers and prospect customers.
  • Help to scale Upstream’s V-SOC LOB (line-of-business) by leveraging our proprietary technology, extensive processes and unique methodologies.
  • Ensure effective and timely incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
  • Ensure compliance to policies, process, and procedure adherence and process improvement to achieve operational objectives.
  • Revise and develop playbooks and processes to strengthen the current V-SOC framework, review policies and highlight the challenges in meeting SLAs.
  • Ensure daily management, administration & maintenance of the V-SOC’s tech stack to achieve operational effectiveness
  • Create reports, dashboards, metrics for V-SOC operations and presentation to senior management
  • Deploy, monitor and update metrics to understand how the team is performing and where we are in terms of reaching key milestones.
  • Share our V-SOC experience with the community by writing blog posts, speaking at industry events, and engaging with marketing activities.


  • At least 5 years of experience in cybersecurity threat detection and incident response within the context of a managed service, incident response consulting organization or an OEM.
  • At least 3 years of experience leading a team in an operations, development, or consulting position.
  • Customer facing experience, preferably within MSSP, consulting, or professional services capacity.
  • Experience working with enterprise security architecture, detection, and response.
  • Up to date knowledge on cybersecurity threats and corresponding attacker tactics, techniques and procedures.
  • Familiarity with at least one major cloud infrastructure provider (such as AWS, Google Cloud Platform, Azure).
  • Can-do attitude and proactive mindset.
  • Optional - automotive industry experience.

Upstream is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.