Dear customers and partners,
Like all of you, we are closely following the global updates concerning the COVID-19 outbreak and making internal adjustments to ensure the well-being of our employees and their families in these highly challenging times.
We understand the uncertainties that your business may be experiencing and we’d like to assure you that Upstream is fully committed to maintaining business as usual and to be fully responsive to your needs as the situation evolves.
Availability of the Upstream Team
Upstream is a global company with globally distributed offices. Our employees from all departments are equipped to work remotely and seamlessly connect with our colleagues, customers, and partners. We feel confident in our continued ability to serve your business 24/7, regardless of our physical work locations. We already tested our capabilities in a fully remote “smart-working” state and we are confident that we will not lose productivity.
Availability of the Upstream Service and Platform
Upstream’s technology is cloud native enabling continuity and 24×7 access from any remote office or home office. As such, there should be no change in our service availability. This “survivability-by-design” also ensures that your connected vehicles already on the road remain fully secured. Additionally, as a mission-critical business, we partner with only enterprise-grade, global organizations, who have also been ahead of the curve in best-practices during this outbreak.
As this situation evolves, we are here to work with you and help you. We are grateful for our partnership and remain as committed as ever to ensuring your success. Please do not hesitate to reach out to your Upstream account team if there is anything we can do to assist you and your team.
We wish you, your colleagues, and your families safety, wellness, and positivity during these challenging times.
Co-founder and CEO, Upstream Security