From trusted mobility data to CRM for a better customer experience and retention

TEAM UPSTREAM

From trusted mobility data to CRM for a better customer experience and retention

Monetizing existing and future mobility data, which is often spread across dozens of repositories anywhere from the OEM headquarters to local national subsidiaries and the dealership network, is a major challenge. Considering the breadth and diversity of this data, Upstream helps OEMs tackle these issues by providing the basis to collect, process, analyze and translate mobility data into actionable insights and drive customer experience excellence. The ability to identify, understand and signal anomalies, ranging from misbehavior to misuse or cyberattack, is a key ingredient in customer satisfaction, trust, and loyalty. With CRM and automotive OEM partners, Upstream can offer unique insights for developing data-driven business models and monetizing mobility data across industries.

Speaker: Giuseppe Serio

With more than 20 years’ experience in the automotive industry, Giuseppe leads and is responsible for industry solutions and market development within Upstream. Formerly the global industry solution leader at IBM, he was responsible for the worldwide solution portfolio – including software, hardware, and services – for the connected vehicle and vehicle cybersecurity domain. Giuseppe is a thought leader and one of the first proponents of the idea of vehicle security operations centers. He has been a featured speaker and panelist at the most important automotive security conferences and has been invited to speak on vehicle security topics at key industry events around the world.

 

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EV charging infrastructure: the battle of sustainability versus cybersecurity resilience

In this webinar, Tomas Bodeklint of RISE Research Institutes of Sweden and Upstream’s Giuseppe Serio examine the cybersecurity threats introduced by the complex electric vehicle charging landscape

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Meet the Expert: Securing APIs in the Smart Mobility Ecosystem

Daniel Blum, Product Manager at Upstream Security, discusses how context and an understanding of the automotive and smart mobility use-case can enable better detection and…

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EV charging infrastructure: the battle of sustainability versus cybersecurity resilience

Examine the cybersecurity threats introduced by the complex electric vehicle charging landscape, the impact on different stakeholders, and the solutions currently available to detect and…

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Actionable Vehicle Quality Monitoring

With Upstream for Vehicle Health & Quality Monitoring, automotive stakeholders access actionable insights relating to vehicle health across the entire vehicle life cycle to reduce…

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Proactive Automotive Product-Centric Cyber Threat Intelligence and Risk Mitigation

AutoThreat® PRO is a premium product-centric threat intelligence solution, powered by cybersecurity researchers with deep automotive expertise and proprietary automated vulnerability detection.

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From compliance to action. Is being only compliant enough for cybersecurity?

In this free, 60-minute webinar, thought leaders from Upstream, ServiceNow, and Deloitte discuss automotive cybersecurity regulatory compliance for OEMs based on R155 and R156.

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