2026 After-Sales Quality New Year Resolution: AI-Powered Pre-Claim Detection As the automotive industry closes another year defined by rapid innovation, software maturity, continuous focus on…
The Grinch Who Stole X-MIS
Category: Proactive Quality Detection
On Fire, and Not in a Good Way: Predictive Quality Analytics is a Game Changer
Electric and hybrid vehicles are transforming the industry, but they’re also introducing new quality and safety challenges. As automakers push toward electrification, the complexity of…
When Cars’ Data Complains Before Drivers Do: The AI Shift from Reactive to Proactive Investigations of Vehicle Quality
Automakers are waking up to a new reality: proactive pre-claim quality detection, powered by continuous monitoring and advanced AI Automotive after-sales has traditionally operated in…
When ADAS and Cruise Control Go Dark: AI Delivers a Breakthrough to Resolve a Chronic Failure
This is the final blog in a spotlight series showcasing real-life case studies of OEMs who were able to utilize their connected vehicle data, powered…
Avoiding Déjà Vu: How OEMs Can Stop Known Quality Failures From Resurfacing
This is the third blog in a spotlight series showcasing real-life case studies of OEMs who were able to utilize their connected vehicle data, powered…
When Symptoms Don’t Match the Root Cause: Uncovering a Global Active Grille Shutter Failure
This is the second blog in a spotlight series showcasing real-life case studies of OEMs who were able to utilize their connected vehicle data, powered…
Detecting a Hidden Inverter Fault Before It Becomes a Safety Crisis
This blog is part of a spotlight series showcasing real-life case studies of OEMs who were able to utilize their connected vehicle data, powered by…
Proactive Quality, Powered by AI: A New Era for Automotive Manufacturing
As global markets tighten and margins shrink, the automotive industry finds itself at a crossroads: how do we balance innovation with efficiency? Nowhere is this…
Upstream Joins MAPconnected to Drive AI Innovation in After-Sales and Field Quality Investigations
At Upstream, we believe in the power of collaboration and innovation to enhance vehicle quality and warranty management. That’s why we’re excited to join the…
The Holy Grail of Vehicle Quality: Using Connected Vehicle Data for Recall Cost Reductions
The recent recall of approximately nearly 200,000 plug-in hybrid electric vehicles of a global OEM has once again shone a spotlight on the challenges facing…
Proactive Detection of After-sales Vehicle Quality Defects: Insights from Recent Recalls
Recent recalls in the automotive industry underscore the importance of connected vehicle data in identifying and addressing potential safety issues before they escalate. OEMs can…
Redefining Quality in the Connected Vehicle Era: Upstream and Gary Silberg Join Forces
We are excited to announce another great industry thought leader joining our journey. Gary Silberg, an automotive executive and former Global Head of Automotive at…